VideoAsk: Time delay makes exporting at the end of the day impossible | Community
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When I went to export data at 11:15pm tonight, I could see that there were new records. When I went to choose the time frame, my last choice was 6/4, which was also the last date of a record on the server. However, when I exported the records, I didn’t get all of the new records. It only exported records prior to 19:00. Records from 19:00 to 23:15 (11:15pm) were not exported.

I assume this is because I’m in CST and 5 hours behind the server. It appears, that in order to export the remaining records, I need an option for 6/5, but since 6/5 doesn’t exist in CST, I am not given that option. I have to wait until after midnight to export the last 5 hours of my todays data. It appears to be a discrepency between the server’s time and the time used by the user interface to give me date choices.

Anyone have a way around it short of exporting EVERY record ever created in VideoAsk?  Thank you. 

Hi ​@PerryChristenberry thanks for flagging this, I’ve not come across this before. I’ll check in with our dev team to see if there’s a way to sync it with your timezone.


Hi ​@PerryChristenberry we think this could be a bug, would you mind reaching out to the VideoAsk support team (support@videoask.com) so they can investigate? 


Glad to and thank you for the response Grace. Any news from Google on your old export to Sheets? 


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