Chinese clients unable to upload files to Typeform | Community
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Hi all,

 

I’ve had a number of emails from Chinese clients recently who’ve said they’re experiencing problems uploading files to one of our Typeforms.

 

We have a lot of Chinese clients and have had no issues with this in the past, but they are nearly all getting the error message: “An error occurred while uploading the file”. It’s not to do with the file size as they’ve checked it’s under 10MB.

 

Is this a recent issue, and are others aware of this? They’re able to complete other Typeforms that don’t require a file upload…

 

Many thanks!

Hello ​@G Young thanks for checking in on this. I’ve looked into this and it seems we’ve had a couple of customers report this same issue to us. Nothing has changed on our side nor do we have any restrictions for China. According to our engineers it’s most likely something that something is happening with China and communication with our AWS servers. But essentially, it is out of Typeform’s control.

Please keep in touch and let us know if this continues. 


Best

James​​​​​​​

Hi ​@James, many thanks for getting back to me and for clarifying! In the meantime I’ll try and sort out a workaround. Fingers crossed whatever’s going on gets resolved soon…!

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